1.1 To place an order simply add the desired items to the shopping cart and proceed through the checkout process; any promotional offers or multi-buy discounts will be applied automatically.
1.2 We are able to take payment for orders through our website using secure payment gateways that offer verified and safe ordering, such as Sage Pay for credit and debit card payments, Paypal & Klarna.
1.3 Where necessary we are also able to receive payment for orders via BACS transfer or payment over the phone via our secure Sage Pay terminal.
1.4 Please do not hesitate to contact us if you have any issues with the ordering process on our website.
1.5 Please note it is possible product images on our website differ from the final product delivered. This is rarely the case and we always aim to ensure product images are accurate, yet some images may be for illustrative purposes therefore if you are unsure, simply give us a call.
1.6 Please note Jurang reserves the right to cancel any order until the dispatch of goods for any reason we see fit; should this happen we will contact you immediately and offer an explanation if desired.
1.7 Considering the nature of listing products and prices on e-commerce platforms, there is the possibility an error may cause a product price/description to be incorrect. In this case Jurang shall be under no obligation to honour an incorrect price. In this instance, we will inform you of the error, a correction of the price/description, and the option for a cancellation if you no longer wish to proceed with the order due to such an error.
2.1 Please note our shop may not always be 100% up to date with current stock levels.
2.2 We hold a high level of stock for all the products that we sell, yet stock can sell quickly due to the nature of selling to commercial customers. We always aim to have our shop up to date, and for the vast majority of our sales, there are no issues with stock as we hold a 96% success rate of fulfilling orders with our next working day delivery service when ordered before 2 pm.
2.3 If we do go out of stock of a particular product, then we generally gain further stock in 2-3 working days. If there could be a delay then we will contact you to inform you when to expect delivery, along with an option to cancel the order and receive a full refund if preferred.
2.4 We hugely appreciate all of our customers, and we work hard at improving our services to ensure you receive the best service available. To be sure of stock availability we recommend contacting us on 01172 640 126.
3.1 Jurang's 'Best Price Online' only applies to products marked with the words 'PRICE PROMISE' on the product page.
3.2 The promise applies to a genuine lower published price for a like-for-like product in stock and offered on the same terms within the UK.
3.3 The product price will not be matched if the like-for-like item includes ‘hidden extras', which could incur delivery charges.
3.4 For example, if another shop has a product cheaper, but once delivery charges have been added would cost more in total, then Jurang shall be under no obligation to honor a reduction in the product price.
3.5 ‘Like-for-like’ means a product should match the brand, model, and/or specification. Our 'Best Price Online’ offer does not include products sold second-hand, on eBay, or B-grade equipment and associated supplies.
3.6 Finally, the customer will be required to provide evidence of this quotation.
4.1 Standard delivery to any UK mainland address is £5.79+VAT and any orders over £50 (inc. VAT) or £43.99 (exVAT) are free of delivery charges.
4.2 Please note delivery to addresses outside of the UK mainland may be subject to extra shipping charges and/or take longer than our standard next working day delivery timescale.
4.3 Orders placed before 14:00 are dispatched the same working day via UKMail (DHL) and will be with you the next working day (excluding weekends). For example; an order placed on Friday before 14:00 will arrive on the following Monday. Orders placed after 14:00 on Friday will be received on the following Tuesday.
4.4 Our delivery partners will send you an hourly delivery slot on the day of delivery if you provide your mobile number when you order, they will send you a text message with this information.
4.5 Please note Jurang cannot 100% guarantee items will be delivered ‘the next working day’; if your order was dispatched before 2 pm using the DHL Next Working Day delivery option and does not arrive with you on the expected date, then this is usually due to a courier error and unfortunately out of our hands. No courier is perfect, and we ask that you be patient and co-operate with our orders team as we try to sort out any delivery delays due to the courier's error.
4.6 Jurang reserves the right to use any courier of our choice for deliveries.
5.1 When you return a product to Jurang, (for instance, because you notified us in accordance with the paragraph below ‘Our right to vary these terms and conditions’, that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the product is defective), we will examine the returned product and will notify you of your refund.
5.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.3 We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for the delivery of the defective product.
5.4 Products returned by you because they are not of satisfactory quality will be refunded in full, including a refund of any delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
5.5 The Customer will be liable for the cost of the return carriage if the products are returned by you because you have decided against the purchase once you have received the goods.
5.6 Please note our returns policy lasts the industry standard 30 days; if 30 days have gone by since your purchase, then unfortunately, we are unable to offer you a refund or exchange.
5.7 To be eligible for a return, your item(s) must be:
1. Unused
2. In the same condition that you received it
3. In its original packaging.
To process a return simply email support@jurang.co.uk and we will be more than happy to help.
6.1 If an order received is faulty or damaged then you have 30 days to return the item(s) to us free of charge.
6.2 You will be given a full refund for any faulty goods received, however, we will endeavor to provide you with a replacement should it be your wish.
6.3 Please return the item(s) to us as soon as possible to ensure a speedy process.
6.4 No policy displayed by Jurang affects your statutory rights.
Should you have any issues with the information provided please contact us.
7.1 You are hereby notified that you have a period of ten (10) calendar days from the date of dispatch to report any discrepancies, specifically missing products, in your order.
7.2 Should you identify any items that were not delivered as part of your order, it is imperative that you inform us without delay.
7.3 Prompt notification will enable us to initiate an inquiry with the courier service and undertake the necessary steps to rectify the situation.
7.4 Failure to report any missing products within the specified ten (10) day period will result in the forfeiture of any claims pertaining to such discrepancies.
7.5 Consequently, we will be unable to engage with the courier service to query the issue, seek compensation, or provide any form of resolution thereafter.
7.6 It is essential to adhere to this timeframe to ensure that any issues can be addressed efficiently and effectively.
For Coffee Machine purchases, the above terms of sale do not apply and therefore we request you view our Terms of Sale for Coffee Machine Orders here.