1.1 Jurang Wholesale Limited, herein referred to as "the Supplier," provides commercial equipment and ancillary services to commercial entities, thereby ensuring that all sales transactions are governed under a business-to-business contractual framework.
1.2 By engaging in the purchase of a coffee machine from Jurang Wholesale Limited, the Buyer unequivocally acknowledges and consents to the comprehensive terms of sale as articulated in this document.
1.3 Except where it is explicitly stated to the contrary, any and all warranties provided are those issued by the respective manufacturer and are valid through Jurang Wholesale Limited acting in the capacity of an Authorised UK Dealer for all brands enumerated on our website.
1.4 All warranties associated with the equipment are managed, administered, and controlled by the manufacturer of the purchased machine unless explicitly stated otherwise within the warranty documentation.
1.5 Consequently, Jurang Wholesale Limited is under no obligation to offer refunds or accept returns as decisions regarding such warranty claims fall within the purview of the manufacturer.
2.1 In instances where a machine is incorrectly ordered by the customer, or if the customer wishes to return or cancel goods, a restocking or cancellation fee consistent with industry standards will be imposed. The customer bears full responsibility for the cost of return carriage in such circumstances.
2.2 Returns are permissible solely on the condition that the goods remain unopened and unused and are returned in their original packaging.
2.3 Jurang Wholesale Limited reserves the right to levy a minimum fee of 5% of the original order value to cover card handling and administrative costs. This fee may escalate up to 25% of the order value, contingent on the order status, the condition of the goods, and any restocking fees that may be imposed by the manufacturer.
2.4 Notification of returns or damages must be communicated within 24 hours of delivery. Only items that are signed for as damaged will be eligible for return. Therefore, all deliveries must be inspected before signing to ensure product satisfaction and avoid potential disputes.
3.1 Jurang Wholesale Limited reserves the unequivocal right to cancel any order before dispatch for any reason we deem appropriate. In such instances, the customer will be notified, and an explanation may be provided upon request.
3.2 Jurang Wholesale Limited reserves the right to suspend or terminate the performance of this Agreement in situations where delivery, supply of goods, or performance of this Agreement is impeded by circumstances beyond Jurang Wholesale Limited's reasonable control, including but not limited to force majeure events, acts of God, adverse weather conditions, or government intervention.
4.1 Jurang Wholesale Limited assumes no liability for any costs, damages, or loss of earnings resulting from equipment being supplied in a faulty or damaged state, or due to delayed or failed deliveries.
4.2 It is the customer's responsibility to remain apprised of all current legislation pertaining to the application and installation of coffee-making equipment. Jurang Wholesale Limited is not liable for any issues or costs arising from non-compliance with such legislation.
4.3 The customer is solely responsible for ensuring that the installation site is fully prepared for the installation of the purchased coffee machine. In the event that the site is not adequately prepared, Jurang Wholesale Limited reserves the right to charge the customer an aborted installation fee of £225+VAT. Furthermore, Jurang Wholesale Limited shall not be obligated to reschedule the installation until the aborted installation fee has been paid in full. If installation technical specifications are required then please request these by contacting support@jurang.co.uk.
5.1 Warranties are exclusively applicable within the territorial bounds of the United Kingdom.
5.2 For comprehensive details on what is covered under a specific warranty, please refer to the manufacturer's Terms & Conditions.
5.3 Customers encountering faults or issues should consult the user manuals for initial troubleshooting steps.
5.4 Should troubleshooting prove unsuccessful, customers are advised to email the Jurang Support Team at support@jurang.co.uk or call 01172 640 126 during office hours (9:00-17:00, Monday to Thursday, and 9:00-15:00 on Friday, excluding bank holidays).
5.5 Our operators may propose additional troubleshooting steps via telephone or email after consulting with the relevant service team. We strive to resolve issues promptly and will communicate resolutions via telephone or email. If deemed necessary, an engineer will be assigned to provide further assistance.
5.6 The assigned engineer may try to troubleshoot the issue telephonically. If this approach fails, subsequent steps will be communicated based on whether the fault falls under the warranty terms.
5.7 Notable exclusions to the warranty include, but are not limited to, improper installation by the customer, customer-caused damage, misuse, or lack of maintenance.
6.1 A Parts-Only Warranty permits the customer to engage a qualified and certified engineer, at their own expense, to conduct a diagnostic assessment of the issue.
6.2 The diagnostic report prepared by the engineer must be submitted to Jurang Wholesale Limited (by emailing support@jurang.co.uk). The manufacturer of the required products shall review and assess the report. If the manufacturer approves the claim, the requisite replacement parts shall be dispatched to the customer.
6.3 In the event that the manufacturer does not approve the claim for replacement parts, the customer shall be provided with an explanation detailing the reason for the denial. The customer will also receive a quotation for the purchase of the necessary parts required for the repair of the coffee machine. Upon full payment of the quoted amount, the parts shall be dispatched to the customer's designated location. The customer shall be responsible for rebooking an engineer to complete repair works.
6.4 If it is determined that the issue falls outside the scope of warranty coverage (including, but not limited to, user error, inadequate maintenance, or accidental damage), the customer shall be liable for all associated costs of replacement parts and labour.
6.5 Customers may request to book an engineer call-out through Jurang Wholesale Limited by completing and submitting a call-out request form, which can be obtained by emailing support@jurang.co.uk. A non-refundable call-out fee of £250+VAT must be paid in full prior to the engineer attending the site for repair services.
6.6 Should the engineer determine additional parts are required to complete the repair, the engineer may be unable to fully restore the machine to working order during the initial visit. Any subsequent visits shall incur additional labour charges at a rate of £60+VAT per 30-minute interval, billed for the actual time required to complete the repair. Completing and returning the call-out form to support@jurang.co.uk is agreeing to these terms.
6.7 Jurang Wholesale Limited reserves the absolute right, under a Parts-Only Warranty, to refuse a customer’s request for an engineer call-out for any reason deemed necessary. However, where feasible, Jurang Wholesale Limited may provide a recommendation for a local coffee machine servicing company that the customer may contact at their discretion.
6.8 In instances where an engineer has been booked through Jurang Wholesale Limited, and the customer subsequently refuses to pay for additional labour charges or required replacement parts, Jurang Wholesale Limited reserves the right to decline any further engineer call-out requests.
6.9 Should the customer wish to explore the option of purchasing a service contract that includes a labour warranty, they may contact support@jurang.co.uk for details on available options and pricing. Jurang Wholesale Limited retains the absolute discretion to refuse the sale of a service contract to any customer who has purchased a machine package with a Parts-Only Warranty.
6.10 Jurang Wholesale Limited shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of earnings, profits, business opportunities, arising from any failure, malfunction, defect, or issue with the equipment provided.
7.1 Under a Return to Base Warranty, the customer is responsible for arranging the return of any faulty units to the manufacturer for repair by emailing support@jurang.co.uk.
7.2 The customer must ensure that all items are securely packaged. Neither Jurang Wholesale Limited nor the manufacturer shall be liable for any loss or damage caused by inadequately sealed packages during transit.
7.3 Once the coffee machine has been received by the relevant service centre, the coffee machine will then be repaired and returned to the customer.
7.4 If it is determined that the issue falls outside the scope of warranty coverage (including, but not limited to, user error, inadequate maintenance, or accidental damage), the customer shall be liable for all associated costs of replacement parts and labour.
7.5 Jurang Wholesale Limited shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of earnings, profits, business opportunities, arising from any failure, malfunction, defect, or issue with the equipment provided.
8.1 An On-Site Parts and Labour Warranty covers the cost of parts and onsite labour required to rectify faults covered under the specific product warranty.
8.2 The coffee machine warranty encompasses breakdowns and malfunctions of machines originally purchased from Jurang Wholesale Limited, subject to the exceptions detailed below in '9.0 Issues/Items Not Covered by Warranty'.
8.3 Customers may contact Jurang Wholesale Limited for standard labour warranty claims for breakdown-related problems between 9:00 am and 5:00 pm Monday to Thursday and 9:00 am to 3:00 pm on Friday. Please email support@jurang.co.uk requesting a call-out form to book this.
8.4 Warranty callout timescales are not guaranteed due to variables such as traffic, weather conditions, and part availability.
8.5 Failure to perform cleaning procedures as demonstrated during installation or outlined in the user manual may invalidate the warranty, resulting in charges for breakdowns attributed to such issues.
8.6 The warranty does not extend to user-damaged parts.
8.7 Jurang Wholesale Limited shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of earnings, profits, business opportunities, arising from any failure, malfunction, defect, or issue with the equipment provided.
8.8 The warranty ceases immediately if the machine is modified without Jurang’s consent, if the operator's manual instructions are not followed, or if the machine is serviced or relocated by unauthorised personnel.
9.1 Cleaning-related issues: Charges apply for callouts resulting from inadequate cleaning or the non-use of recommended cleaning products.
9.2 Lime Scale: Service calls due to scale-related faults are excluded if caused by lack of descaling and/or not changing the water filter when required.
9.3 Milk Frothing: Issues caused by stale milk or blocked pipes due to lack of cleaning are excluded from coverage.
9.4 Blocked Steamer: Faults resulting from uncleaned outlet holes are not covered.
9.5 Blocked Groups: Issues stemming from uncleaned groups are not covered.
9.6 Water Filters: Scale-related faults occurring after the refusal of advisory water filters are excluded.
9.7 Installation and Training: Installation and/or training is chargeable.
9.8 Service: Annual servicing is recommended and may be subject to additional charges depending on the contract.
9.9 Misuse / Breakages: Service calls due to accidents, neglect, operator malpractice, or equipment relocation are excluded.
9.10 Coffee Volumes / Calibration: Adjustments to calibration programming post-installation are chargeable.
9.11 Cleaning Products: Failure to use manufacturer-recommended cleaning products may invalidate the warranty.
9.12 Milk Coolers: These are not covered under the coffee machine warranty and will usually have specific warranty terms; don't hesitate to contact us for further details.
9.13 Recalibration: The need to recalibrate a coffee machine is not considered a defect and, as such, is not covered under warranty. Recalibration may be necessary when switching coffee beans, and we recommend contacting us if you are uncertain whether recalibration is required. Please note that we cannot monitor all customer coffee purchases to determine if coffee orders change - the responsibility to assess and initiate any necessary recalibration remains with the customer.
9.14 - Parts and Labour Quotes - By agreeing to a quote for labour charges and/or parts provided before or during an engineer call-out, the customer acknowledges and accepts that the total invoice price after the engineer’s visit may exceed the quoted amount or any amount previously paid. This may occur if additional issues or requirements that are not covered under warranty are identified during the visit.
9.15 Reasons for exclusion from warranty coverage may include but are not limited to, misuse, improper maintenance, unauthorised repairs, or external damage. Any additional parts or labour charges must be settled under the agreed payment terms.
10.1 For coffee machines with no warranty, either because the current warranty has expired and not been renewed, or because the customer has invalidated the warranty due to improper use or other actions as stated in the terms of this document, Jurang Wholesale Limited reserves the right to refuse engineer visits for any reason it deems necessary. In this instance Jurang Wholesale Limited may recommend a coffee machine servicing company the customer can contact to book services.
10.2 If the customer wants to extend the warranty then this must be done within the current warranty period. For example, the customer can contact Jurang by emailing support@jurang.co.uk to request pricing and extended warranty options. If the current warranty has expired then extending the warranty may not be possible. It is the customers responsibility to make note of when their warranty expires to ensure they extend at the correct time to avoid any issues. If the customer requires a date for when their warranty expires they can receive this by requesting the date by emailing support@jurang.co.uk.
10.3 Customers may request to book an engineer call-out through Jurang Wholesale Limited by completing and submitting a call-out request form, which can be obtained by emailing support@jurang.co.uk. A non-refundable call-out fee of £250+VAT must be paid in full prior to the engineer attending the site for repair services.
10.4 Should the engineer determine additional parts are required to complete the repair, the engineer may be unable to fully restore the machine to working order during the initial visit. Any subsequent visits shall incur additional labour charges at a rate of £60+VAT per 30-minute interval, billed for the actual time required to complete the repair. Completing and returning the call-out form to support@jurang.co.uk is agreeing to these terms.
10.5 Jurang Wholesale Limited reserves the absolute right to refuse a customer’s request for an engineer call-out for any reason deemed necessary. However, where feasible, Jurang Wholesale Limited may provide a recommendation for a local coffee machine servicing company that the customer may contact at their discretion.
10.6 In instances where an engineer has been booked through Jurang Wholesale Limited, and the customer subsequently refuses to pay for additional labour charges or required replacement parts, Jurang Wholesale Limited reserves the right to decline any further engineer call-out requests.
10.7 Should the customer wish to explore the option of purchasing a service contract that includes a labour warranty, they may contact support@jurang.co.uk for details on available options and pricing. Jurang Wholesale Limited retains the absolute discretion to refuse the sale of a service contract to any customer who does not have a valid warranty.
10.8 Jurang Wholesale Limited shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of earnings, profits, business opportunities, arising from any failure, malfunction, defect, or issue with the equipment provided.
11.1 Jurang Wholesale Limited shall not be held liable for any loss of profits, business interruptions, consequential damages, or any indirect, incidental, or special damages arising from defective or faulty equipment supplied by the company. Customers are responsible for implementing appropriate contingency measures, as Jurang Wholesale Limited does not provide temporary replacements or compensation for equipment failure.
11.2 By accepting these terms and conditions, the customer expressly acknowledges that Jurang Wholesale Limited shall not be liable for any loss, damage, or disruption to business operations resulting from a failure to report faults in a timely manner or from the customer’s failure to provide adequate access for inspection, maintenance, or repairs.
11.3 In cases where a purchase is made via a pro-forma invoice or sales invoice, the customer is deemed to have agreed to these terms as explicitly stated on the invoice. Completion of the purchase constitutes confirmation that the customer has read, understood, and accepted the Terms and Conditions governing the sale. Jurang Wholesale Limited’s products and services are strictly subject to these terms, which can be reviewed in full at www.jurang.co.uk/shop/content/11-terms-of-sale. These terms are legally binding upon the purchasing entity unless expressly disputed in writing to Jurang Wholesale Limited prior to order processing.
11.4 For purchases made via the Jurang Wholesale Limited online shop (www.jurang.co.uk), the customer agrees to these terms and conditions by selecting 'I agree to these terms and conditions' at the checkout stage. By checking this box, the customer confirms that they have read, understood, and accepted these Terms and Conditions, which form a legally binding agreement upon completion of the transaction. It is the customer’s responsibility to review these terms before proceeding with a purchase. Please note that it is impossible to purchase via our online shop without clicking this box and thereby agreeing to such terms.
11.5 Nothing in these terms and conditions shall exclude or limit Jurang Wholesale Limited’s statutory liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation, where such liability cannot be excluded or limited under applicable law.
11.6 Customers are advised to retain these warranty and liability provisions for future reference, as they govern the terms under which claims and disputes may be addressed.